Firelight Fusion Review
Firelight Fusion Review
Fusion is the same e cigarette as V2 Cigs but at a much lower cost. They have free shipping, give you a free case with every kit, and have 5 star customer service that pretty much sets the bar in the e cigarette industry. Other perks? Lots of vapor, long lasting, powerful batteries, and great e liquid choices. These factors make this company a prime choice for any smoker looking at e cigs.
You Can Visit Their Website Here!
We were pleasantly surprised to learn the Fusion is the infamous KR808D1, which is our favorite mini-style e cig. The 808 is easy to handle, small enough to mimic the feel of a regular cigarette, holds plenty of liquid in the cartos, produces thick vapor, and is easy to find parts for.
Price – 5/5
Comparable to Ever Smoke and South Beach Smoke, their Firelight Fusion starter kit is priced at $59.95 and includes 2 280 mAh batteries, 10 cartomizers*, and 2 chargers: wall & USB. Currently, they’re including a free metal case with the kit as well. Replacement Fusion batteries at 280 mAh are only $9.95, a refreshing change from the others that are $20 and higher.
Packages of 10 cartomizers are also inexpensive at $15.95, or $1.60 apiece. 50 milliliter e liquid bottles are super low at $24.95 and are available in tobacco and menthol flavor. There are smaller 15 ml bottles for fruity flavors priced at $9.95. While their 15 ml bottles are about the average in the market, their 50 ml e liquids are just awesome.
*Firelight Fusion upped their cartomizer count from 5 to 10 recently.
Customer Service – 5/5
We were a bit confused because there is a Firelight Micro and a Firelight Fusion. We just wanted to make sure we were ordering the correct item because the product pages didn’t specify compatibility. We phoned and spoke with a representative who answered all of our questions in a very patient and pleasant manner. Our order was shipped out promptly and arrived very quickly.
Can’t say anything bad about their customer service!
Last weekend, a battery stopped working. No light. Just dead.
Submitted a ticket through the company help desk. Response received in a couple of hours – on a Sunday! After an apology for the trouble, we were assured a replacement would be sent.
Come Monday, we received such message, and our new battery arrived Wednesday.
THAT’S what we call EXCELLENT customer service and EXCELLENT no BS warranty coverage! No RMAs to deal with, and no extended waiting for a new part.
Warranty – 4/5
No lifetime warranties here. Because their prices are so low, it’s understandable why their warranty coverage for the Fusion is 30 days. One perk is the speed in which replacement parts are received. According to their policies, it seems defective units are not required to be sent back first unlike other companies who require receipt and inspection of the defective unit first prior to a new unit being sent out.
Sending back defective units can significantly increase the wait time to receive a replacement (two weeks!), and this process should cut the wait time down to at least half. For smokers who were relying on their e cigs for nicotine, one week’s time is crucial!
We’re picky about our warranties… see our post about it for more info.
Selection – 3.5/5
Firelight Fusion offers a traditional 3-piece and a 2-piece. E liquids are limited to just 7 flavors total, so we’d like to see more variety added in the future.
Cartomizer flavors also only come in tobacco and menthol, which are fairly limited (good thing they can be refilled!). All in all, the selection is good and about average in comparison to their competitors.